DBS digibank inbox and push notifications

Push Notifications are alerts relating to your banking activity or promotions that will be sent to your digibank mobile.

These messages will be stored in your notification inbox for your easy tracking and reference. Please go to your device settings to turn on notifications for digibank in order to receive them.

You will be able to enjoy secured banking experience at your fingertip & conveniently monitor your transactions through your notification inbox.

You can also monitor your account closely for any fraudulent transaction or SMS phishing.

You will receive mobile push notifications for selected services securely in your digibank inbox.

You will need to turn on your notifications for digibank app in your device setting or when you allow notification upon downloading the app for the first time.

Tap on the bell icon at the top left of your digibank app > Notification inbox to view your messages

Ensure your email address registered with the Bank is valid and updated.

To receive push notification alerts, please allow notifications for digibank app on your device settings.

Settings > Notifications > digibank app > Allow Notifications

You can only register one device at any one point in time.

The notifications are stored for a period of 30 days. Remember to enable Push Notification on your new mobile device.

You can choose your preferred notification preference by logging into your digibank mobile and tapping on More tab > Manage Notifications.

Yes. You can choose the preferred mode of alert via digibank mobile.

Transaction alerts is a notification service where you will be informed of important transactions on your account. These alerts will be delivered to you via push notification, email and/or SMS.

You can choose your preferred notification preference by logging into your digibank mobile and tapping on More tab > Manage Notifications.

Yes. You can set your preferred threshold limit via digibank mobile except for overseas ATM cash withdrawal where you will receive alerts on every transaction.

The minimum threshold alert limit varies by transaction type. To learn more, click here.

This notification is provided to customers aged 63 and above when a digital transaction is made by a joint account holder on a joint alternate account, where any one account holder can independently authorise transactions, helping them stay informed of account activity in real time and adding an extra layer of security.

These notifications will be sent to customers via push notifications through the digibank app and email based on respective threshold setting for a specific transaction type.

Notifications are triggered for a wide range of digital transactions made by your joint account holder, including:

• Local Transfers
  • To own account
  • To other DBS/POSB accounts
• Interbank Transfers
  • FAST – to other bank accounts
  • Non-FAST (GIRO) – to other bank accounts
• Remittance
• Bill Payments
• D2Pay
• PayNow (local and overseas)
• Top-ups(PSEA, Prepaid)
• Scan & Pay

No, you cannot opt out of these notifications, as they are part of our enhanced security measures for joint alternate accounts held by those 63 and above.

No, these notifications are only sent to joint account holders aged 63 and above. As a joint account holder aged below 63, you will not receive them.

It could be due to the following reasons:

• Change of registered mobile device
• It can only be activated on one mobile phone at a time
• Device notification setting is disabled
• Your digibank app is deleted
• Your digibank app is not updated to the latest version
• Your mobile device is not connected to WIFI or data network

Once you have opted to receive email alerts, you will receive email notifications for your next transaction immediately. Please ensure your email address registered with the Bank is valid and updated to receive email alerts.

If you are a customer (aged 63+) alerts are sent when your joint account holder performs a transaction on your joint-alternate account as part of the enhancement related to joint account notifications.​

If you are customer (aged <63), Please call our 24-hour DBS Customer Service Hotline at 1800 111 1111 or +65 6327 2265 (Overseas) for clarification on the alert that you have received if you did not make any transaction.