Get banking assistance 24/7 with DBS digibot

Besides answering general questions about DBS products and services, DBS digibot can help with:​

• View deposit account balances​
• Block or replace lost, damaged, stolen or expiring cards​
• View transactions across eligible accounts and cards​
• Request account and card statements ​
• Check DBS rewards points​

• Product enquiries and applications (Balance transfer, POSB Smart Buddy)​
• PayNow registration and deregistration for yourself and children under 16 years old​
• Lock Savings with digiVault​

Yes. DBS digibot operates within DBS' secure banking environment. Any sensitive information shared during your chat session is protected using industry-standard security controls and encryption. ​

For account-specific services, you may be asked to log in and verify your identity before accessing your banking information. This helps protect your accounts and ensures that only authorised users can access sensitive information.​

Yes. DBS digibot uses Gen AI together with DBS-approved knowledge sources, security guardrails and ongoing monitoring to provide relevant, accurate and reliable responses to your banking queries.​

To maintain a high standard of accuracy, DBS continuously monitors and evaluates responses through automated checks and human review.​

Your feedback helps us improve DBS digibot.​

After receiving a Gen AI response, you can:​

• Click 👍 if you found the response helpful.​
• Click 👎 if the response was not relevant, unclear or inaccurate.​
• Share additional comments to help us improve your experience.​