Why should I set up Digital Token?

With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.

Can I set up my Digital Token on multiple devices?

No. For security, each customer can only have one device with a Digital Token.

I have not received the registration code. However, when I log in to digibank, I am prompted to set up my Digital Token. What do I do?

The registration code has been mailed to you. Please allow 3-5 working days from date of request. Meanwhile, please tap on “Set up later” when the prompt appears until you have received your registration code.

Why am I asked to set up my Digital Token again when I have set it up before?

If you have changed mobile devices, you will be prompted to set up your Digital Token when you first log in to digibank app on the new device. Upon successful set up, the Digital Token on your previous device will be automatically deregistered. For security, each customer can only have one device with a Digital Token.

I encountered difficulties while setting up Digital Token. What should I do?

Please ensure that your digibank app is up to date. You may delete your digibank app and reinstall the latest version.

How do I authenticate transactions with my Digital Token?

For digibank mobile transactions, authentication is done seamlessly in the background. For digibank online, eNets and eCommerce transactions, you may authenticate your transactions by taking the following steps: 1) Tap on the push notification sent to your mobile > Tap on “Approve” button to complete your authentication and/or 2) Launch digibank app (Log in is not required) > Tap on “Digital Token” icon > Tap on “Approve” button to complete your authentication

I did not receive a push notification to authenticate my transaction?

Please ensure that you have enabled push notification and allowed permissions for digibank app to send you such notifications. For iPhone users, to enable push notification, go to your phone settings > select notifications > select on “DBS digibank SG” > turn on “Allow Notifications”. For Android users, to enable push notification, go to your phone setting > select notifications > select on “DBS digibank SG” > turn on notifications. Note: Push notifications may not be received if you are in a low network coverage area.

I have encountered difficulties while using my Digital Token, what do I do?

Please ensure that your digibank app is up to date. You may delete your digibank app and reinstall the latest version.

What happens if I lose/switch mobile devices?

Please download the digibank app onto your new device. You will then be prompted to set up your Digital Token when you first log in. Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.

Set Up And Activate Your Digital Token With DBS

Overview

Benefits

Set-up in 3 steps

FAQ

Features and Benefits

One tap to approve all banking matters

No more waiting for SMS OTP, no physical token to carry around. Just one tap to authenticate your transactions while on the go.

Safe even when your phone is gone.

Your Digital Token is still secure even if you lose your phone. Only you have access to it – protected by your phone lock, User ID and PIN or fingerprint.

One quick set-up in 3 steps

Setting up your DBS Digital Token is quick and easy. Follow these simple steps to get started.

Frequently Asked Questions

Setting up the Digital Token Using Digital Token General Questions

Step 1: Log into digibank Mobile and continue with Digital Token setup.

Step 2: On the physical token authentication screen, tap on “My physical token is damaged/lost” link to request for a registration code.

Step 3: A registration code will be mailed to your mailing address on our records. Please allow 3-5 working days for the mail to reach you.

Step 4: Upon receipt of the registration code, log in to digibank Mobile and tap on “Set up now”.

Step 5: Enter the registration code and follow on-screen instructions.