eDocuments | Electronic Bank Statement

DBS eDocuments

From July 2026 onwards: Most of your statements, advice and letters will be sent digitally via eDocuments. We will notify you via email and push notification when your eDocument is ready for viewing.At a Glance

Instant access

Keep track of your account activity with ease. Just log in to digibank to view your eStatements or eAdvices in eDocuments.

Up to 7 years of storage¹

Look up past eStatements or eAdvices as far as 7 years back, without rummaging through physical files.

Timely alerts

We’ll notify you when your eStatements or eAdvices is ready, so you never miss one.

Features & Benefits of eDocuments

Running out of files for your paper statements? Let us take care of the storage for you.

With eDocuments, a secure digital repository on digibank, you can now enjoy instant access to your eStatements and eAdvices all in one place. It’s 100% digital and protected by multiple layers of personalised security, so you don’t have to worry about your financial information falling into the wrong hands.

Plus, with up to 7 years of storage¹, you can look up past eStatements or eAdvices when you need them, in just a few taps. And the best part – you’ll be saving a ton of trees by going paperless!

¹ Storage period:

Your eStatements will be stored in digibank for a period of 7 years from the month you enrolled in eDocuments².
Your eAdvices and eLetters will be stored in digibank for a period of 1 year from the month you enrolled in eDocuments².

² From July 2026 or from date of enrolment in eDocuments, whichever is earlier.

How to access eDocuments in 3 stepsOn digibank MobileStep 1: Log in to digibank MobileStep 2: Tap MoreStep 3: Under Quick Access, tap eDocumentsOn digibank OnlineStep 1: Log in to digibank Online with your User ID & PINStep 2: Go to the eDocuments sectionStep 3: Select the document you wish to view, or Show all to view more statements

Types of eDocuments

eStatements

A digital copy of your account statements detailing your transactions.

Important notes

No eStatements will be generated in these circumstances:
- DBS/POSB Credit Card and Cashline accounts – if there are no transactions for the current month and no outstanding balances from the previous month
- DBS/POSB Debit Card accounts – if there are no transactions for the current month
- POSB Savings Accounts – if there are no transactions for the current month, with the exception of the year-end (Dec) eStatement
- POSB MySavings accounts – if there are no transactions for the current quarter with the exception of the year-end (Dec) eStatement
For closed accounts, eStatements prior to account closure will still be available for viewing.
For Debit Card eStatements, only customers with Debit Card(s) linked to a POSB Passbook Savings Account (as the primary account) are eligible to enrol.
- Customers with Debit Card(s) linked to any other DBS/POSB account are not eligible to enrol.

Terms and Conditions Governing Electronics Statements

eAdvices

A digital copy of your retail advices. You can receive eAdvices for:

Payments (MEPS, Telegraphics Transfers, Account Transfer)
Investments ((investment-related transactions such as purchases, maturities, withdrawals, redemptions, dividend distributions, and your Regular Savings Plan (RSP) activities)

Important notes

You will still receive paper-based advices for Funds transactions (CPF/SRS sourced),
EGM/AGM/Corporate Actions Cover Letter and Change in Risk Rating letters.

Terms and Conditions Governing Electronics Statements

Not on digibank Mobile? Download now.

General

What is eDocuments?

eDocuments is a secure central digital repository for you to access and manage your eStatements, eAdvices and eLetters all in one place.

eStatements, eAdvices and eLetters are electronic versions of your documents in Adobe PDF format that can be retrieved from eDocuments on digibank Mobile.

How do I enrol to receive eDocuments?

Simply click here for more information on how to opt-in to eDocuments.

How do I manage my eDocuments notification preferences

Simply click here for more information on how to manage your notification preferences.

Please note that SMS alerts are not available for eDocument notifications. Your notifications will be sent via email and push notification on digibank mobile.

How can I continue receiving hardcopy documents?

To enhance your convenience and security, most account statements, advice and letters will be provided digitally starting July 2026. We encourage you to explore the benefits of digital documents, and we are committed to making this transition smooth and seamless for you.

However, you may choose to receive the following statements and advice in hardcopy by selecting “Manage” under eDocuments on digibank Mobile.

Consolidated Statement
Debit Card Statement
Credit Card Statement
Cashline Statement
Month-end Savings and Current Accounts, MySavings Account Quarterly and POSB Child Development Account statements
Payment Advice

Can I refer to my old eDocuments on digibank?

Yes, you can.

Your eStatements will be stored in digibank for a period of 7 years from the month you enrolled in eDocuments².
Your eAdvices and eLetters will be stored in digibank for a period of 1 year from the month you enrolled in eDocuments².

² From July 2026 or from date of enrolment in eDocuments, whichever is earlier.

How can I download or print my eDocuments from digibank?

You can download your eDocuments in PDF format via digibank for printing. Simply click the down arrow icon next to the eDocument you wish to access.