DBS digibot is an AI-powered virtual assistant designed to help you with your banking needs. Ask questions and get support across DBS products and services.

Where can I find DBS digibot?

You can access DBS digibot through the DBS digibank Mobile App, DBS/POSB websites, and DBS digibank Online.

Is DBS digibot available 24/7?

Yes, DBS digibot is available anytime to assist you with your banking queries.

Do I need to log in to use DBS digibot?

To access account-specific services and features, we recommend that you log in or authenticate your identity at the start of your conversation.

How do I get the best results from DBS digibot?

Simply tell DBS digibot what you need help with in your own words. You can also use the suggested options within the chat for common services and tasks.

Can I ask questions in my own words?

Yes. DBS digibot supports natural conversations, so you can ask questions the way you normally would and receive relevant responses.

What types of questions can I ask DBS digibot?

You can ask DBS digibot about everyday banking, account services, cards, wealth, investments, insurance, and DBS products.

Can DBS digibot remember the context of our conversation?

Yes. DBS digibot can understand the context of your conversation, allowing you to ask follow-up questions without repeating information within the same session.

What can DBS digibot help me with?

Besides answering general questions about DBS products and services, DBS digibot can help with: 1. Everyday Banking Services View deposit account balances Block or replace lost, damaged, stolen or expiring cards View transactions across eligible accounts and cards Request account and card statements Check DBS rewards points 2. Applications Product enquiries and applications (Balance transfer, POSB Smart Buddy) PayNow registration and deregistration for yourself and children under 16 years old Lock Savings with digiVault

Can DBS digibot help me compare DBS products?

Yes. DBS digibot can help you compare selected DBS products and services based on your needs. Simply tell DBS digibot what you are looking for, and it will provide relevant information to help you make an informed decision.

How can DBS digibot on DBS digiWealth help me supercharge my wealth?

Enhanced with Gen AI and integrated with DBS digiWealth, DBS digibot can now provide answers to your wealth, investment and insurance related questions. Note: DBS digibot is not a financial advisor – please contact your designated Wealth Planning Manager on DBS digiWealth if you need further clarification about investment or protection policies.

Can DBS digibot help me identify potential scams?

DBS digibot can provide tips on how to recognise common scam tactics and protect your accounts. It can also guide you on reporting credit card fraud disputes. If you think you may have encountered a scam or need immediate assistance, please call our 24-hour DBS Customer Service Hotline at 1800 339 6963 or +65 6339 6963. Our customer service team is available to support and guide you.

Will DBS digibot offer more features in the future?

Yes. We continuously enhance DBS digibot to better support your banking needs and regularly introduce new features and services to improve your experience.

Is DBS digibot safe and secure?

Yes. DBS digibot operates within DBS' secure banking environment. Any sensitive information shared during your chat session is protected using industry-standard security controls and encryption. For account-specific services, you may be asked to log in and verify your identity before accessing your banking information. This helps protect your accounts and ensures that only authorised users can access sensitive information.

Can I trust the answers provided by DBS digibot?

Yes. DBS digibot uses Gen AI together with DBS- approved knowledge sources, security guardrails and ongoing monitoring to provide relevant, accurate and reliable responses to your banking queries. To maintain a high standard of accuracy, DBS continuously monitors and evaluates responses through automated checks and human review.

How can I share feedback about my experience with DBS digibot?

Your feedback helps us improve DBS digibot . After receiving a Gen AI response, you can: Click 👍 if you found the response helpful. Click 👎 if the response was not relevant, unclear or inaccurate. Share additional comments to help us improve your experience.

What should I do if DBS digibot cannot answer my question?

If DBS digibot is unable to help, visit our Help & Support page for guides and self-service options. For further assistance, please contact us .

Get banking assistance 24/7 with DBS digibot

DBS digibot is a Gen AI-enhanced banking chatbot that helps you get answers, manage your accounts and complete everyday banking tasks anytime.

Access instantly, 24/7, wherever you bank. Available on digibank Online, digibank Mobile App and DBS/POSB websites.

Log in to enjoy Gen AI-enhanced chat responses. Ask questions in your own words and get the answers you need, powered by Gen AI.

Get things done instantly. Complete common banking requests, from blocking or replacing cards to applying for products, in just a few taps.

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Get banking assistance 24/7 with DBS digibot

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Overview

Features

How to use

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FAQ

What you can do with DBS digibot

Get answers when you need them

From everyday banking and cards to wealth, investment, and insurance queries, get Gen AI-enabled personalised responses tailored to your needs.

Manage your accounts

Check balances, view rewards points, and manage your cards, all in one place.

Apply for products in minutes

Complete applications and registrations, such as PayNow and Balance Transfer, directly through DBS digibot.

How to use DBS digibot

Via DBS digibank Mobile AppVia DBS/POSB WebsitesVia DBS digibank Online

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Features and Services of DBS digibot

Personalised HelpCheck TransactionsBlock/Replace CardView BalanceWealth Information Register PayNow

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Frequently Asked Questions

Getting StartedUsing DBS digibotFeatures and ServicesAI, Security & PrivacyFeedback and Support

Yes. To access certain account-specific services, DBS digibot may redirect you to a secure DBS login page to verify your identity before retrieving account information. This is an important security measure designed to protect your banking information.

To stay safe, always ensure you are accessing DBS digibot through official DBS channels and never share your banking credentials on untrusted websites.

Get banking assistance 24/7 with DBS digibot

What you can do with DBS digibot​

Get answers when you need them​

Manage your accounts

Apply for products in minutes​

How to use DBS digibot​

Features and Services of DBS digibot​

Frequently Asked Questions

Download digibank

What you can do with DBS digibot

Get answers when you need them

Apply for products in minutes

How to use DBS digibot

Features and Services of DBS digibot