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DBS Vickers Quick Fix Online Guide
At a Glance
DBS Vickers Online Services Remain Open
As financial services are deemed as essential services, our online trading services will remain open to you. However, in support of the stricter safe distancing measures, we are temporarily closing our DBS Vickers Customer Service Centre located at MBFC Tower 3 with effect from 17th April 2020 until further notice. For more information, please visit MAS website or SGX website.
If you will like to open a DBS Vickers Online Trading Account, please refer here.
Due to an increase in number of calls, please expect extended waiting times for your call to be answered. For your convenience, we have put together this Quick Fix Online Guide to help you to find the answers to Frequently Asked Questions.
We wish to highlight that increase in credit limit requests and share financing applications are not processed via our Customer Service Line or at any DBS/POSB branch. We have included the procedure for such requests below.
For more information on our trading account, please refer to our full FAQ.
You may log in to DBS Vickers online trading platform to complete the following services online
|Link or Update CPF/SRS Account||My Account > Account Management > Update CPF / SRS account. |
Note: Cut-off time is 4:30 p.m. every business day. Requests submitted after 4:30pm will be processed the next business day. It will take approximately 2 working days to complete the linkage process.
|Transfer In/Withdrawal of Foreign Securities||My Account > Account Management > Transfer In/Withdrawal of foreign securities. |
You may update your contact number, email address, employment details and residential address.
|Update Personal Details||My Profile > Update Personal Details, to update your contact number, email address, employment details and residential address. |
|Online Fund Withdrawal||My Account > Account Management > Online Fund Withdrawal |
This service is only applicable to clients with GIRO/EPS/Trust payment facility.
Note: For same day fund withdrawal, the cut-off time is 9:00am daily. For request submitted after 9:00am, the withdrawal will be processed on the next business day. For mail cheque and quick cheque deposit, please allow up to 3- 5 business days.
|Switching of Multi Currency Account (MCA)||Log in to DBS Vickers Online Trading Platform via digibank Online. |
My Account > Account Management > Switch your existing settlement account.
This service is only applicable to clients with an existing MCA account linked to the trading account.
|FX Conversion||For clients with MCA account linked, please log in to digibank Online. |
Transfer > To My Account
For clients with GIRO/EPS/Trust payment facility, please log in to DBS Vickers online trading platform.
My Account > Account Management > FX Conversion
Note: For same day FX conversion (performed via online trading platform), the cutoff time is at 2:30pm daily. For request submitted after 2:30pm, the FX conversion will be processed on the next business day.
|Cash Top Up||Log in to digibank Online. |
Invest > More investment service > Top Up Cash to DBS Vickers Account (under Make an Investment)
This service is only applicable to clients with GIRO/EPS/Trust payment facility.
|SIP Declaration||My Account > Account Management (under Activated Products) > Make/Review SIP Declaration|
As we are experiencing a high volume of account opening applications, we seek your patience and understanding that processing time is longer than usual. Once your DBS Vickers trading account is successfully opened, you will receive an email enclosed with your DBS Vickers trading account number and a separate mailer containing your log in password.
You may check on your application status here.
Incomplete forms and/or documentation may result in longer processing time. You will receive an email or call from our staff in the event of some of the following scenarios:
- Mismatch of name, address, date of birth or IC number on application form versus the photo of identification document provided
- Photo of identification document is blur or submitted in the wrong format
Your User ID is the 7-digit DBS Vickers Online Account Number. You may refer to your email to retrieve your 7-digit User ID.
Alternatively, you may access DBS Vickers Online Trading Platform via digibank online using your DBS/POSB digibank credentials.
For DBS Vickers customers who are not a digibank (previously known as iBanking) user, please contact Customer Service Line at 6327 2288.
We seek your understanding that we are unable to increase your DBS Vickers trading limit via the Customer Service Line or at a DBS/POSB branch.
To request for an increase in your DBS Vickers trading limit, please email your supporting document(s) to email@example.com. Review of all supporting documents is required before an increase in trading limit can be granted.
- Latest Income Tax Notice of Assessment;
- Latest Payslip (not more than 1 month);
- Recent CDP Holdings Statement (not more than 3 months - CDP account number and date must be visible);
- Recent CPF Investment Statement from your Agent Bank (not more than 3 months);
- Latest Bank Statements showing available balance (not more than 1 month - bank account number and date must be visible).
From 6 April 2020 onwards, CDP Customer Service Centre will assist with a limited number of services on an appointment-only basis. These services include share transfer, updating of signature, estate account processing and deposit/withdrawal of share certificates. Appointment slots can be made via the CDP website here.
Majority of CDP services are accessible online and you may visit the page here for the full list of services.
Customer may sign up for a CDP account online via the SGX website.
What should I do if I have received a letter from CDP in February 2020 on the closure of my inactive CDP account?
In the light of the Covid-19 situation, SGX has suspended the periodic closure of inactive CDP accounts.
The inactive CDP accounts that are closed since 21 March 2020, are those with no securities holdings and/or transactions, as well as no linkage to any brokerage trading accounts. No action is required on your part.
For the CDP accounts with existing linkage to DBS Vickers, your CDP account will remain open. Find out more via SGX website.
To place a Cash Upfront trade (only applicable to Buy Trades), please access DBS Vickers Trading Platform via DBS/POSB digiBank online and select “Cash Upfront” as your settlement mode during order placement.
DBS Vickers Accounts on MCA settlement (opened on or after 15 January 2018)
For Cash Upfront Buy trades, the funds in the respective traded currency needs to be available in your Multi Currency account prior to placing the buy order. The funds will be earmarked in accordance to the contract size of the trade plus charges. You will also enjoy a preferential commission rate when you settle your trades using Cash Upfront.
Note: Cash Upfront trading for MCA settlement accounts is available for all markets.
DBS Vickers Accounts on GIRO / EPS settlement (opened before 15 January 2018)
Access DBS Vickers Trading Platform via DBS/POSB digibank online and select My Account > Account Management on the trading platform. Select “Apply for Cash Upfront Trading Services” to set up cash upfront trading for your trading account. This is a one-time activation.
To top your cash upfront account, please log in to digibank Online. Under the Invest tab, select More Investment Service > Under Make an Investment and click on “Top Up Cash to DBS Vickers Account”.
Note: Cash Upfront trading for GIRO/EPS settlement accounts is only available to Singapore market.
You are required to link your online trading account via our trading platform. Click here for the steps to link.
Once your CPFIA / SRS is successfully linked, you will be able to select CPF / SRS as a settlement mode in the Place Order page.
Your trade may have been rejected by the CPF/SRS agent bank due to insufficient funds. Please contact your CPF/SRS agent bank for more information on the approval criteria.
Share Margin Financing
You can apply for DBS Share Financing online or connect with our dedicated relationship managers through our website here.
This product is eligible for Singapore Citizens, Singapore Permanent Residents and Foreigners (including non-residents in Singapore) age 21-75 years old. It is not available for US Tax person and residents in the European Economic Area (EEA).